Browse our collections, choose your size, add your item to cart, and complete checkout using your preferred payment option.

Changes may be possible only before processing begins. Contact us as soon as possible if you need to update an order.

Once your order is placed successfully, you will receive a confirmation email with your order number and details.

Orders may be cancelled before they are processed. Once an order has shipped or been prepared for pickup, cancellation may not be possible.

Contact us right away so we can update your contact details and make sure you receive your order updates.

Please contact us immediately. If your order has not shipped yet, we may be able to correct the address.

No, but creating an account can make future shopping faster and allows you to keep track of your order history more easily.

Some popular styles may be restocked depending on demand and supplier availability. Follow us for updates on returning items.

We accept online checkout payments, bank transfer options, and payment on pickup when available.

Yes. If you select bank transfer, please send your receipt after payment so we can verify and process your order.

Yes. For bank transfer orders, a receipt is required before your order can move into processing.

Yes, if payment-on-pickup is offered for your order selection at checkout.

Yes. Shopify checkout uses secure encryption and trusted payment processing to protect customer transactions.

Your order may remain pending until payment is confirmed. Delayed payments can affect processing and stock availability.

Split payments are not standard unless otherwise arranged directly with our team before checkout.

Once your payment is reviewed, you’ll receive an update letting you know your order is now being processed.

Yes. Urban Wear Boutique ships to many islands throughout The Bahamas.

Shipping usually takes 2–3 business days depending on your location and the selected delivery method.

Yes. Airline cargo shipping may be available for customers who prefer or require that option.

Shipping rates vary depending on destination, package size, and carrier requirements.

Yes. Once your order is shipped, we will send you an update so you know the current status of your package.

Occasional delays can happen due to weather, transportation schedules, or airline cargo timing.

International shipping availability depends on current store policies. Contact us before ordering if you need international delivery.

If a package is returned due to address issues or failed delivery, we’ll contact you to arrange a re-shipment if possible.

Select store pickup at checkout. Once your order is ready, you will receive a pickup notification.

Most pickup orders are ready within 24 hours after payment confirmation.

Pickup is available at our Nassau and Freeport locations.

Please bring your order number, confirmation email, and a valid ID.

Yes. They should have the order details and valid identification when collecting on your behalf.

Pickup orders are usually held for 48 hours after they are marked ready, unless otherwise arranged.

Possibly, but only before the order is processed. Contact us right away if you need a change.

This may depend on location and item type. Please ask our staff at pickup for assistance.

Return eligibility depends on the item and store policy. Please review the refund policy for full details.

Yes, exchanges may be available depending on stock and the condition of the item.

Requests should be made within the timeframe stated in our return and refund policy.

Sale items may be considered final sale unless stated otherwise on the product page or during checkout.

Contact us immediately with your order number and clear photos of the issue so we can assist you.

Items generally need to be unworn and in original condition with tags attached to be considered for return.

Message our team with your order number, item details, and the reason for the request.

Depending on the situation, eligible returns may be refunded or issued as store credit according to our policy.

Use our size guide to compare your bust, waist, and hips measurements with our listed size chart.

Most items run true to size, though some designs may fit smaller or larger depending on the cut and fabric.

If you are between sizes, we usually recommend choosing the larger size for a more comfortable fit.

Yes. Product pages may include fit notes, fabric details, and size recommendations where available.

Yes. Our team can help you choose the best size based on your measurements and the style you want to order.

Some fabrics are stretchy and others are more structured. Check the product description for fabric information.

Yes. Selected collections may include plus-size options. Availability varies by style.

Please review our return and exchange policy to see what options are available for your order.

You can reach us by phone, WhatsApp, email, or through our store contact page.

Store hours may vary by location. Please check our store information page for the latest details.

Urban Wear Boutique currently operates in Nassau and Freeport.

Yes. Our team can help you choose outfits for birthdays, vacations, events, brunch, and more.

Yes. WhatsApp is one of the fastest ways to reach us for order and sizing help.

Follow us on social media and subscribe to receive updates on fresh drops and boutique news.

Yes. Contact us and we’ll do our best to confirm whether a size or style is currently available.

Response times can vary, but we aim to reply as quickly as possible during normal business hours.