Eligibility

Returns or exchanges may only be accepted for eligible items that meet our return conditions.

• Items must be unworn and unused
• Items must be in original condition
• Original tags must still be attached
• Return requests must be made within the approved timeframe

Non-Eligible Items

Some items may not qualify for return or exchange due to hygiene, sale status, or special order conditions.

• Sale or clearance items may be final sale
• Swimwear may be non-returnable if worn or missing hygiene protection
• Items damaged after delivery due to misuse are not eligible
• Special order items may not be refundable

Size Exchanges

If your item does not fit, an exchange may be possible depending on stock availability.

• Exchange requests should be submitted promptly
• Replacement size must be in stock
• Item must meet all return conditions

Exchange Approval

All exchanges are reviewed before approval to confirm eligibility.

• Our team may request photos
• Your order number is required
• Approval is not automatic

Refunds

Approved refunds may be issued only where applicable under store policy.

• Refund timing may vary by payment method
• Shipping fees may be non-refundable
• Refunds are only issued after item review if required

Store Credit

In some cases, approved returns may be issued as store credit instead of a cash refund.

• Store credit can be used toward future purchases
• Store credit may be offered when refunds are not available
• Terms may vary by item type and order status

What You Need

• Your order number
• Your full name
• Photos if the item is damaged or incorrect
• Reason for your return or exchange request

Important Reminder

Do not send items back without contacting our team first. We must review and approve the request before any return or exchange can move forward.