Your Order In 4 Easy Steps
Place your order online, confirm payment, and we’ll prepare your package for local delivery, Family Island boat shipping, or Family Island air shipping.
Place Your Order
Select your items online and choose the delivery option that works best for your location.
Confirm Payment
If you selected bank transfer or deposit, send your receipt so we can verify your payment and begin processing.
We Prepare Your Package
Your order is packed and prepared for local delivery, boat shipment, or airline cargo based on the option selected.
Receive Updates
We’ll notify you when your order is ready, shipped, or sent out for delivery where applicable.
Choose The Delivery Method That Works For You
We offer multiple shipping options for customers in Nassau, New Providence, and the Family Islands.
Before Your Order Ships
Please review these important details so your delivery experience goes smoothly.
Processing Time
Orders are usually processed within 1–2 business days after payment confirmation.
Payment Confirmation
Orders using bank transfer or deposit are only processed once payment receipt has been reviewed and confirmed.
Shipping Delays
Weather conditions, boat schedules, airline cargo timing, and transportation delays may affect delivery times.
Common Island Shipping Questions
Here are some of the most common questions customers ask about delivery and Family Island shipping.
Do you deliver locally?
Yes. Local delivery is available for selected areas. Delivery cost may vary based on distance and order details.
What is the difference between boat and air shipping?
Boat shipping is usually more economical, while air shipping is generally faster for Family Island orders.
How long does Family Island shipping take?
Timing depends on the chosen method, destination, weather conditions, and carrier or airline schedule.
Do I need to send my receipt?
Yes. If you pay by bank transfer or deposit, your receipt is required before your order can be processed.
Will I receive updates after shipping?
Yes. We’ll send confirmation once your package has been shipped, sent by boat, or prepared for airline cargo.
What happens if my shipment is delayed?
Delays can happen due to weather, transport schedules, or airline timing. Our team will provide updates whenever possible.
Need Help With Delivery?
Our team can help you choose the best shipping option for your island and answer any questions about delivery timing.
Contact Support